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It’s the most-asked question in customer service, and it has never once produced a useful answer. Wrong person, wrong moment, wrong channel.
Ninety-six percent of unhappy customers never complain. They just stop coming. The most expensive review you’ll ever get is the one nobody wrote.
By the time HR schedules the exit interview, your best people have been gone for months. The resignation letter was just the paperwork.
It hangs by the door with a padlock and a stack of blank cards. Everyone knows nobody reads it — including the people who might have written something.
The reviews that actually fix things are boring. They live in the 3-star middle, written by the people who almost left but stayed quiet.