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Last updated January 2025.
Account holders: We collect your email address, optional display name, and business information if applicable. We also collect usage data such as feedback counts and dashboard views. The Service is currently free, so we do not collect or process payment information.
Feedback submitters (public forms): We collect only the feedback text, an optional rating, and the timestamp of submission. We do not collect IP addresses or any information that could identify the submitter.
Automatic data: Browser type and version, device type (mobile or desktop), and page performance metrics. This information is collected for compatibility and improvement purposes only.
We use the information we collect to provide and operate the Service, to send transactional communications such as account verification and service notifications, to detect and prevent fraud and abuse, and to improve the platform through aggregate usage analysis. We do not sell personal data. We do not share personal information with third parties for marketing purposes.
Anonymity is a core design principle. When a visitor submits feedback through a public form, we do not log IP addresses, we do not use tracking cookies, we do not collect device fingerprints, and we do not associate the submission with any user account. For internal feedback contexts where submitter identity may be inferred, this is disclosed to submitters before they proceed.
We use cookies for authentication (to keep you logged in), to remember account preferences, and for aggregate analytics to understand feature usage. We do not use third-party advertising cookies or cross-site tracking on public feedback forms.
We rely on a small number of trusted subprocessors: Supabase for database hosting (encrypted) and Vercel for application delivery. All subprocessors are bound by data processing agreements consistent with applicable law. Feedback text may be processed by automated services for sentiment analysis; no personal data is sent.
Account data is retained while the account is active. Upon deletion, personal data is purged within 30 days. Encrypted backups are retained for 90 days for disaster recovery. Business verification documents submitted during the claim process are encrypted at rest (AES-256), accessible only to authorised compliance personnel, and retained for seven years to satisfy audit and regulatory requirements before secure deletion.
You have the right to access, correct, or delete your personal data, to export your feedback data in machine-readable format, and to unsubscribe from marketing communications at any time. For users in the European Union, we comply with GDPR; our legal bases are consent, contract, and legitimate interest. Enterprise customers may request a Data Processing Agreement. To exercise any of these rights, contact us at privacy@feedb.co.
FeedB is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us immediately.
We may update this policy from time to time. Material changes will be communicated by email and an in-product notice. Continued use of the Service after such notice constitutes acceptance of the revised policy.
By accessing or using FeedB ("Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These Terms apply to all visitors, registered users, and any other person who accesses the Service.
You must provide accurate, complete information when registering and keep your credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorised access. You must be at least 13 years old to use the Service; users under 18 require parental consent. Different account types carry different feature sets as described on the pricing page.
You agree not to use the Service to violate any laws or regulations; to post defamatory, harassing, or abusive content; to impersonate any person or entity; to send spam or unsolicited messages; to upload malware or malicious code; to scrape data through automated means; to interfere with or disrupt the Service; to reverse engineer the software; or to engage in any activity that violates the rights of third parties. Violation of this policy may result in immediate suspension or termination of your account.
You retain ownership of the content you create and the feedback you collect. By using the Service, you grant FeedB a limited licence to store, process, and display your content as necessary to operate the Service. You agree to submit only truthful, honest feedback based on actual experience. Submitting false, defamatory, or misleading content is prohibited and may result in account termination and legal action.
FeedB is a platform provider under 47 U.S.C. § 230 and does not create, endorse, or verify user-generated content. We reserve the right to remove content that violates these Terms, without prior notice, and are not obligated to pre-screen content. Content removal requests may be submitted to legal@feedb.co; we will respond within five business days.
The Service is currently free and we do not process any payments. We reserve the right to introduce paid plans in the future with at least 30 days' notice. If and when paid plans are introduced, the applicable billing terms, payment processor, and refund policy will be disclosed at that time.
Businesses may be listed publicly and are subject to feedback from any visitor. Business owners may claim their listing by completing our verification process, which may require supporting documentation such as a business licence, domain ownership proof, or utility bill. Claims are reviewed within two to five business days. In the event of a disputed claim, we will investigate and award the listing to the rightful owner based on documentation provided.
The Service, including all software, design, logos, and trademarks, is the exclusive property of FeedB and is protected by applicable intellectual property laws. You retain ownership of your content. DMCA notices should be sent to legal@feedb.co.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, FeedB shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity. FeedB is not liable for the content submitted by users, including any defamatory, false, or harmful statements. Our total liability in any matter is limited to the greater of the amounts you paid in the preceding twelve months or USD $100.
You agree to indemnify and hold FeedB harmless from any claims, damages, losses, or expenses, including reasonable legal fees, arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
You may cancel your account at any time through your account settings. We may suspend or terminate your account for violation of these Terms, fraudulent or illegal activity, abuse of users or staff, or non-payment after 30 days. Upon termination, you will have 30 days to export your data before it is permanently deleted.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in New York, New York under the rules of the American Arbitration Association. You agree to resolve disputes individually and not as part of any class or collective action.
We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
All data is encrypted in transit using TLS/SSL and encrypted at rest using AES-256. Our infrastructure is hosted on Vercel and Supabase, both of which maintain SOC 2 compliance. Role-based access controls restrict internal access to production systems.
In the event of a data breach, affected users will be notified within 72 hours consistent with applicable legal requirements. Transparent incident reports are published following remediation. To report a security vulnerability, please contact security@feedb.co. We are committed to responsible disclosure.
The Service is currently free and FeedB does not collect, process, or store any payment card data. If paid plans are introduced in the future, payments will be handled by a PCI-DSS-certified third-party processor and FeedB will not store card data.