Anonymous reply threads, polished
Replying to anonymous feedback was always possible. We’re making the thread feel more like a real conversation — read receipts, typing indicators, faster nudges.
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We don’t pretend to know everything. Here’s what we’re working on now, what’s queued up, and what we’ve thought about but haven’t decided on. If something matters to you, tell us — it changes priorities.
Replying to anonymous feedback was always possible. We’re making the thread feel more like a real conversation — read receipts, typing indicators, faster nudges.
Bottom navigation, swipe-to-triage on the inbox, push notifications when new feedback arrives. Most owners check on their phone — it should feel native.
Drop your praise wall onto your own website with a single line of HTML. Real social proof that updates itself.
Pro tier feature. Get pinged the second a 1-star comes in — and reply via SMS while you’re on the floor.
Right now we cluster within a single time window. Next: track themes over months and surface “this is now your top issue” moments.
For chains and multi-business owners. One inbox across all your locations, scoped views per team.
An email every Monday with last week’s themes. Plus full export for owners who want to do their own analysis.
Customer leaves a 30-second voice or video note instead of typing. Tone matters.
Quick suggestions when replying to negative feedback — without making your reply sound robotic.
A page that shows every issue raised by customers and what changed because of it. Public proof you listen.
We’re PWA-first today. Native apps come once we hit a real volume of mobile-only usage.
Saying no is a roadmap too. These are things we’ve thought hard about and concluded aren’t right for FeedB.
Public ratings are theater. Yelp does that. We’re built for the conversation that should’ve happened first.
Tons of products do this. We don’t want to be one of them. FeedB is for ongoing feedback, not one-off surveys.
Comparing your café to other cafés isn’t useful. Comparing this Tuesday to last Tuesday is. We’re focused on the second one.
We read every message. Especially the contrarian ones.