Your Command Center for Feedback
The FeedB dashboard gives you a complete overview of your feedback, analytics, and actionable insights all in one place. Learn how to make the most of every feature.
Main Dashboard Sections
Overview Panel
Your dashboard home shows a snapshot of key metrics, recent activity, and pending actions. See your feedback health at a glance.
Feedback Inbox
All incoming feedback lands here. Filter by sentiment, date, rating, or source. Reply directly to customers who left their contact info.
Analytics Hub
Deep dive into your feedback data with charts, trends, and AI-powered insights. Track sentiment over time and identify patterns.
Do-Next Queue
AI-suggested action items based on feedback patterns. Prioritize improvements and track your progress on addressing issues.
Metrics and Analytics
Response Rate
Track how many customers respond to your feedback requests
Sentiment Score
Overall positive vs negative feedback ratio
Average Rating
Your mean star rating across all feedback
Available Charts & Reports
Recent Feedback Section
Stay Updated in Real-Time
The Recent Feedback section shows your latest responses as they come in. Each entry displays:
Feedback Preview
See the first few lines of each response without opening it
Sentiment Indicator
Color-coded badges show positive, negative, or neutral sentiment
Star Rating
Quick visual of the rating given (if applicable)
Timestamp
Know exactly when each piece of feedback was submitted
Quick Actions
Speed up your workflow with these one-click actions available throughout the dashboard:
Create Feedback Link
Generate a new shareable link or QR code instantly
Reply to Feedback
Respond directly to customers with AI-suggested replies
Add to Praise Wall
Publish positive feedback to your public testimonials
Create Action Item
Turn feedback into a trackable improvement task
Export Data
Download feedback as CSV or PDF reports
Apply Filters
Quickly filter by date, sentiment, rating, or source
Navigation Tips
Sidebar Navigation
The left sidebar contains all main sections: Dashboard, Feedback, Analytics, Praise Wall, Do-Next Queue, and Settings. Click any item to navigate directly.
Keyboard Shortcuts
Power users love our keyboard shortcuts:
Notification Center
Click the bell icon in the top right to see recent activity, new feedback alerts, and system notifications. Customize your notification preferences in Settings.
Customize Your View
Personalize your dashboard by rearranging widgets, choosing your default view, and setting your preferred date range for analytics. Access these options in Settings > Dashboard Preferences.
Pro Tips for Dashboard Mastery
- Set up email digests for daily or weekly feedback summaries
- Use the search bar to find specific feedback by keyword
- Pin important feedback items for quick reference
- Create saved filters for your most common searches