Master Your Feedback Management
FeedB provides powerful tools to help you view, organize, and act on customer feedback efficiently.
Dashboard Overview
Your feedback dashboard is the central hub for managing all incoming feedback.
Analytics Summary
View total feedback count, average rating, sentiment breakdown, and response rate.
Trend Charts
Track feedback volume and sentiment over time with interactive graphs.
Recent Activity
See your latest feedback submissions with quick-action buttons.
Action Items
AI-generated suggestions for improvements based on feedback patterns.
Viewing and Filtering Feedback
Search and Filter Options
Filter by today, this week, this month, or custom dates
Show only 5-star, negative, or specific star ratings
Positive, negative, neutral, or mixed feedback
Unread, read, responded, or resolved
Filter by custom tags you have assigned
Find feedback containing specific words
Responding to Feedback
Responding to feedback shows customers you value their input.
Click on Any Feedback
Open the feedback detail view to see the full message and suggested actions.
Use AI-Suggested Replies
FeedB generates contextual reply suggestions based on the feedback content.
Send Your Response
Your reply is sent via email or displayed on your Praise Wall.
Marking Feedback as Resolved
Keep your feedback organized by marking items as resolved.
Unread
New feedback awaiting review
In Progress
Being reviewed or responded to
Resolved
Issue addressed and closed
Using Tags and Categories
Organize with Tags
Tags help you categorize feedback for better organization and analysis.
Categories vs. Tags
Categories
- Broad groupings (Service, Product)
- Usually one per feedback item
- Set by AI automatically
Tags
- Specific labels (VIP, Follow-up)
- Multiple tags per feedback
- Created and applied manually
Quick Actions for Power Users
- Use keyboard shortcuts: R to reply, T to tag, M to mark resolved
- Select multiple items with checkboxes for bulk actions
- Export filtered feedback to CSV for external analysis