Collect Feedback Anywhere with QR Codes
QR codes make it effortless for customers to share feedback. One quick scan takes them directly to your feedback form - no typing URLs or searching required.
How to Generate Your QR Code
Navigate to Your Dashboard
Log in to your FeedB account and go to your main dashboard. You will see your feedback collection tools in the sidebar.
Click on QR Code or Share
Find the QR Code section in your dashboard. Your unique QR code is automatically generated and linked to your feedback form.
Customize Your QR Code (Optional)
Pro users can customize colors to match their brand, add a logo in the center, and adjust the size for different use cases.
Downloading and Printing Your QR Code
Download Formats
- PNG - Best for digital use and web
- SVG - Perfect for any print size
- PDF - Ready for professional printing
Print Recommendations
- Minimum size: 2 x 2 cm (0.8 inches)
- Recommended: 4 x 4 cm or larger
- Use high-contrast colors for best scanning
Pro Tip: Always Test Before Printing
Before printing large quantities, test your QR code with multiple devices to ensure it scans correctly at your chosen size.
Best Practices for Placement
High-Traffic Areas
Place QR codes where customers naturally pause - checkout counters, waiting areas, table tents, and exit doors.
Eye Level Positioning
Mount QR codes at eye level (4-5 feet from ground) for easy scanning without awkward angles.
Good Lighting
Ensure QR codes are in well-lit areas. Avoid placing them under glare-producing lights or in shadows.
Do This
- Place on receipts and invoices
- Add to product packaging
- Include on business cards
- Display on table tents at restaurants
- Post near point-of-service areas
- Include in email signatures
Avoid This
- Placing on curved or uneven surfaces
- Printing too small (under 2cm)
- Using low contrast colors
- Placing behind glass with reflections
- Areas with poor WiFi/cellular signal
- Locations where people are rushing
Tips for Maximizing Scans
Add a Clear Call-to-Action
Do not just show the QR code - tell people what to do and why. Include text like:
Offer an Incentive
Consider offering a small incentive for feedback - a discount on their next visit, entry into a monthly drawing, or a free add-on. Studies show incentives can increase response rates by 15-30%.
Time It Right
Present the QR code at the right moment in the customer journey - after service completion, with the receipt, or during natural wait times. Do not interrupt the experience itself.
Train Your Team
Encourage staff to mention the QR code to customers. A simple We would love your feedback - just scan this QR code! can dramatically increase scan rates.
Why QR Codes Work
of smartphone users have scanned a QR code
more responses vs. verbal requests
average time to complete feedback
Troubleshooting Common Issues
QR code will not scan?
Ensure the code is at least 2cm square, has good contrast (dark on light background), and is not damaged or distorted. Test with multiple phones.
Low scan rates?
Add a compelling call-to-action, reposition to eye level, ensure good lighting, and have staff verbally encourage customers to scan.
Need to change the feedback form?
No need to reprint! Your QR code links to your FeedB profile, so any changes to your feedback form are automatically reflected without changing the QR code.