Missing Email Notifications?
Follow these steps to ensure you receive all important feedback notifications from FeedB. Most delivery issues can be resolved in just a few minutes.
Quick Checklist
Check Your Spam/Junk Folder
Email providers sometimes filter legitimate emails. This is the most common reason for missing notifications.
Look for emails from:
- • notifications@feedb.co
- • noreply@feedb.co
- • support@feedb.co
Found emails in spam? Mark them as "Not Spam" or move them to your inbox. This helps train your email provider to recognize FeedB emails.
Whitelist FeedB Emails
Add FeedB to your email safe senders list to ensure our notifications always reach your inbox.
Gmail
- 1. Open Gmail Settings
- 2. Go to "Filters and Blocked Addresses"
- 3. Click "Create a new filter"
- 4. Enter @feedb.co in "From"
- 5. Select "Never send to Spam"
Outlook
- 1. Go to Settings > Mail
- 2. Select "Junk email"
- 3. Under "Safe senders", click "Add"
- 4. Enter @feedb.co
- 5. Click "Save"
Apple Mail
- 1. Add notifications@feedb.co to Contacts
- 2. Open a FeedB email
- 3. Click sender name
- 4. Select "Add to Contacts"
Yahoo Mail
- 1. Go to Settings > More Settings
- 2. Select "Filters"
- 3. Add filter for @feedb.co
- 4. Set to deliver to Inbox
Verify Your Email Notification Settings
Make sure email notifications are enabled in your FeedB account settings.
How to check your settings:
- 1. Log in to your FeedB dashboard
- 2. Click on Settings in the navigation
- 3. Select Notifications
- 4. Ensure Email notifications is toggled ON
Notification types to enable:
Also check: Make sure your email address is correct and verified in your account profile. An incorrect or unverified email will prevent notifications from being sent.
Test Notification Delivery
Send a test notification to verify everything is working correctly.
Send a test notification:
- 1. Go to Settings > Notifications
- 2. Scroll to the bottom of the page
- 3. Click "Send Test Email"
- 4. Check your inbox (and spam folder) within 5 minutes
Pro tip: If you receive the test email but not regular notifications, your notification preferences may be set to a digest schedule instead of immediate delivery.
Still Not Receiving Emails?
If you've followed all the steps above and still aren't receiving notifications, there may be additional factors:
- •Corporate email filters: Your company's IT department may have strict email policies. Contact them to whitelist @feedb.co
- •Full mailbox: If your inbox is full, new emails cannot be delivered
- •Email forwarding issues: If you forward emails to another address, check both inboxes