Stay Informed, Your Way
FeedB gives you complete control over your notifications. Choose what alerts you receive, how you receive them, and how often - so you never miss important feedback.
Email Notification Settings
Email Preferences
Control which emails you receive from FeedB. All notification emails can be customized from your dashboard settings.
Your main notification address. All critical alerts are sent here.
Add a backup email for redundancy or team notifications.
Types of Notifications
New Feedback Alerts
Get notified instantly when someone submits new feedback. Perfect for staying responsive to customers.
Urgent Feedback Alerts
Immediate alerts for 1-2 star ratings or feedback containing urgent keywords. Never miss critical issues.
Weekly Summary Reports
Comprehensive weekly email with feedback trends, sentiment analysis, and AI-generated insights.
Praise Wall Updates
Get notified when new public testimonials are added to your Praise Wall or when they receive engagement.
AI Analysis Complete
Notifications when AI finishes analyzing your feedback batch with actionable recommendations.
How to Customize Alerts
Access Notification Settings
Navigate to Settings → Notifications from your dashboard sidebar.
Toggle Notification Types
Use the toggle switches to enable or disable each notification type. Changes save automatically.
Set Filters & Thresholds
Click the icon next to each notification type to set specific filters like minimum rating thresholds or keyword triggers.
Choose Delivery Method
Select how you want to receive each alert: email, in-app notification, or both. Pro users can also enable SMS alerts.
Frequency Settings
Instant
Receive notifications immediately as feedback comes in. Best for high-volume businesses.
- Zero delay
- Per-feedback alerts
Daily Digest
Get a single daily email summarizing all feedback received. Choose your preferred delivery time.
- Reduced inbox noise
- Custom send time
Weekly Summary
Comprehensive weekly report with trends and insights. Perfect for strategic review.
- Trend analysis included
- AI recommendations
Quiet Hours
Set specific hours when you don't want to receive notifications. Perfect for maintaining work-life balance.
Example Schedule:
START
10:00 PM
END
8:00 AM
Pro Tip: Smart Notification Strategy
We recommend enabling instant alerts for negative feedback (1-2 stars) so you can respond quickly, while using daily digests for positive feedback. This ensures you address issues promptly without notification fatigue.